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Dear Team, This is my withdrawal request ( order ID F-1848970809665732561 placed on 16.11.2025, and on 17.11.2025, I got a notification stating that the withdrawal was processed, but I have not received money in my bank account. I have raised the ticket (9469084) and received a message stating that it is being processed as per the confirmation from the merchant. Now it's been I have been following up with customer service without any positive response from them. I have shared the bank statement as well to check. Also, I made three deposits on 20.11.2025 (F-1849337243113407223, F-1849336369810366236 & F-1849336219806269724), but the amount has not been added to the wallet yet. I have been requesting customer service to look into it and do the needful where as no positive feedback from them. Their simple answer is that your ticket is processing. Please wait. No other reply. The AI chat makes me very upset. I request you to look into the above matter and do justice for me.

Username: Deadpool2006 Edited: 5 minutes ago Hello Team, I am writing to formally report a serious issue regarding both deposit and withdrawal transactions that have not been processed on your platform. Despite raising tickets, there has been no resolution. Kindly review the complete details below and resolve this matter at the earliest. Deposit Issue Order ID: 1849387400361053212 Time Submitted: 21/11/2025, 6:26:28 PM UPI/UTR Number: 295403336428 Amount: ₹2,000 Ticket ID: 9479475 Issue: The deposit amount has not been credited to my account even after successful payment and confirmation from my bank. Withdrawal Issue 1 TXID: E2511211342gz749qq Time: 21/11/2025, 1:42:17 PM Order ID: F-1849386847046150172 Amount: ₹4,999 Ticket ID: 9485282 Issue: The withdrawal has been marked as processed but the amount has not been received in my bank account. Withdrawal Issue 2 TXID: E2511200048gu31oxx Time: 20/11/2025, 12:44:43 AM Order ID: F-1849247576272462142 Amount: ₹10,000 Ticket ID: 9479659 Issue:The withdrawal has been marked as processed but the amount has not been received in my bank account. Request I request the support team to urgently verify these transactions and provide a resolution. These delays are causing significant inconvenience and raise concerns regarding the platform’s reliability. Kindly respond at the earliest with a confirmation and expected timeline for resolution. Thank you. – Deadpool2006

Deposit- Order ID:1849387400361053212 Time Submitted:11/21/2025, 6:26:28 PM UPI/UTR number:295403336428 Amount- 2000 INR Ticket ID 9479475 Withdrawal 1 - Txid E2511211342gz749qq 11/21/2025, 1:42:17 PM Order ID F-1849386847046150172 Amount- 4999 INR Ticket ID 9485282 Withdrawal 2- Txid E2511200048gu31oxx 11/20/2025, 12:44:43 AM Order ID F-1849247576272462142 Amount- 10000 INR

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I have the same issue. They are scammers. Been a week for me.

BC GAME DEPOSIT FRAUD I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support. Deposit Issue Details BC Game ID: 23673402 Amount: 5000 INR UTR: 746488482956 Order ID: F-1849124268515951759 TxID: 4481324 Date & Time: 18/11/2025, 16:08:42 Status Shown on BC.Game: Canceled Credited Amount: 0 INR What Actually Happened I paid 5000 INR successfully through UPI. The amount was debited from my bank account. I have attached: Bank statement Payment confirmation screenshots Video proof of the transaction After creating a support ticket, it was canceled automatically, with no help provided. I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit. Unfortunately, BC.Game support: Provides only automated bot replies Does not offer any human assistance Does not respond to emails at [email protected] Leaves tickets pending for long periods with no action Why I Am Posting Here I have exhausted all official support channels: Live chat only replies with repetitive bot responses Email support has not responded for a long time Discord moderators simply redirect users back to the live chat bot In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted. I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure. Request Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed. I hope this issue can be resolved professionally and promptly. Thank you. Merchant Name: Bantu Ganesh